NSW Workers Compensation Claims Specialist
13 hours ago
Guild Group is seeking a skilled Case Manager to join our NSW Workers Compensation team. As a key member of our team, you will be responsible for managing claims and injuries efficiently, focusing on enabling a safe and sustainable return to work for injured workers.
You will process claims and payments, ensuring compliance with scheduled fees and awards. You will also undertake requirements for injury management and review/approve payments accordingly. Additionally, you will play a crucial role in claims management by determining liability on new and continuing claims, issuing notices/correspondence to employers and injured workers, and liaising with stakeholders on return-to-work procedures.
Furthermore, you will handle related administrative tasks such as assisting with general queries, supporting regional office activities, and ensuring compliance with regulatory requirements. You will also participate in Workers' Compensation meetings and forums, as well as attend rehabilitation or medical case conferences when required.
About You
You have experience in a similar claims role within the NSW Workers Compensation industry along with a good knowledge of general insurance claims. You are dedicated to meeting the expectations of your stakeholders and act with the customer in mind – 'client first approach'. You possess excellent communication skills, both written and oral and have an eye for detail or attention to detail. You are a team player and thrive in a supportive and collaborative team.
Prior experience using Guidewire will be advantageous but not essential, but you will need to be proficient in using the Microsoft suite of programs.
About the TeamThe NSW Workers Compensation team are a friendly, supportive, and engaged team. They have a strong sense of comradery and like to support each other to achieve team outcomes. They have a wide range of expertise and knowledge that they openly share with others in the team.
What We OfferGuild Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity, and respect. We offer:
- Hybrid working
- Paid parental leave for eligible staff
- An extra day of paid leave in addition to your annual leave entitlements
- Enhanced long-service leave
- Staff discounts and offers with leading retailers
- An innovative Employee Assistance Programme
- Wellbeing initiatives
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