Luxury Spa Host

Are you a people person with a passion for delivering exceptional customer service?

Pullman Bunker Bay is a 5-star luxury beachside resort located in the stunning Margaret River Region of Western Australia. The resort offers beautifully appointed bungalow-style villas, food and beverage options at the restaurant and bar, award-winning conference and wedding facilities, and a rejuvenating day spa.

While living and working in this picturesque area, you can explore sailing adventures, savour award-winning wines, and experience world class whale watching from the banks of Bunker Bay Beach.

Job Description

We are seeking a Spa Receptionist to join our team. As the first point of contact for our guests, you will play a vital role in ensuring a welcoming and professional environment while managing the administrative side of the spa.

This role offers a fantastic opportunity for someone currently studying beauty therapy or looking to build a career in the wellness sector.

Key Responsibilities:

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• Greet clients warmly, creating an inviting and relaxing atmosphere">
• Handle enquiries, schedule appointments, and manage treatment bookings">
• Provide information about spa services and products, upselling treatments and retail items where appropriate">
• Maintain a high standard of presentation for the reception area and guest amenities">
• Assist with administrative duties, including data entry and payment processing">
• Ensure guest satisfaction by responding to needs and requests with care and professionalism">

Required Skills and Qualifications

To succeed in this role, you will need:

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• A passion for people and delivering exceptional customer service">
• Great communication skills and the ability to make clients feel valued">
• Strong organisational and administrative abilities">
• The ability to work well within a team and independently">
• Immaculate presentation and a friendly, positive attitude">
• Weekend availability is essential, with some weekday hours required">

Benefits

We offer a range of benefits to support your career development and wellbeing:

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• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide">
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you">
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays">
• Learn Your Way - Support your career development with access to Accor's industry leading training platforms">
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide">
• Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career">

Others

We welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining us, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

We are an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours.