High Care Senior Claims Specialist
1 week ago
Auto & General is a leading provider of general insurance products in Australia, committed to safeguarding customers' futures through its multi-award-winning brand Budget Direct and partnerships with leading brands.
Our Vision:
We strive to be Australia's best insurer, delivering high-performance solutions with integrity. Our culture embodies the values of excellence, teamwork, and customer-centricity, driving our pursuit of innovation and excellence.
About the Role:
We are seeking an exceptional High Care Senior Claims Consultant to join our team, responsible for managing a portfolio of complex, high-value claims for vulnerable customers. This role requires strong analytical skills, excellent communication, and conflict resolution abilities, as well as a deep understanding of policy interpretation and claims decision-making.
Your Key Responsibilities:
- Portfolio Management: Oversee a portfolio of end-to-end claims, ensuring timely and accurate resolution, while providing exceptional customer service.
- Claim Review and Analysis: Review each referred claim for acceptance, adhering to ICA, PDS, and internal dispute resolution guidelines.
- Customer Support: Manage existing claims, providing support within policy entitlements, organizing repairs, and communicating effectively throughout the claims lifecycle.
- Risk Identification and Compliance: Identify potential risks or compliance issues, escalating them to management for prompt resolution.
- Documentation and Validation: Seek additional information to validate events, reviewing, verifying, and issuing documentation to customers.
- Underwriting and Determination: Accurately underwrite claims, making determinations on cover, while applying duty of care principles.
- Stakeholder Collaboration: Liaise with internal and external stakeholders, coordinating claim finalization and ensuring seamless communication.
- Vulnerability Support: Identify and respond to vulnerability experiences, offering relevant support services.
- Team Collaboration: Contribute to a supportive team environment, working collaboratively to achieve shared goals.
Your Ideal Profile:
To succeed in this role, you will possess:
- Excellent Customer Service Experience: Proven track record of delivering exceptional customer experiences.
- Insurance Industry Knowledge: Familiarity with insurance products and processes, preferably in a high-paced environment.
- Strong Communication and Conflict Resolution Skills: Ability to develop strong relationships with stakeholders, communicate effectively, and resolve conflicts efficiently.
- Emotional Intelligence and Negotiation Skills: Demonstrated ability to drive results, focus on outcomes, and negotiate effectively.
What We Offer:
- Competitive Salary: AU$120,000 - AU$150,000 per annum, depending on experience.
- Opportunities for Growth and Development: Access to internal programs, online courses, and career advancement opportunities.
- Employee Discounts and Perks: Enjoy discounts on Budget Direct insurance products, access to the Perks App, and participate in social and community activities.
- Diverse and Inclusive Work Environment: Join a vibrant team that values diversity, inclusion, and work-life balance.
-
High Care Senior Claims Specialist
6 days ago
North Lakes, Queensland, Australia Auto & General Full timeRole Overview:We are seeking a High Care Senior Claims Specialist to join our team. As a specialist in managing complex claims, you will deliver exceptional customer experiences while ensuring accurate policy interpretation and claims decisioning.Key Responsibilities:Manage a portfolio of high-value and sensitive claims, providing support to customers within...
-
Senior Claims Specialist
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled Senior Claims Specialist to join our team at Auto & General. As a Senior Claims Specialist, you will play a critical role in managing a portfolio of complex, high-value claims for customers experiencing vulnerability and/or traumatic claim events.Key Responsibilities:End-to-end management of complex claims,...
-
High Care Claims Manager
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleThe role of High Care Senior Claims Consultant at Auto & General involves managing a portfolio of end-to-end claims for customers experiencing vulnerability and/or a traumatic claim event. This requires delivering an exceptional customer claim experience balanced with the accurate application of policy interpretation and claims decisioning.Key...
-
High Care Claims Portfolio Manager
4 days ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleAs a High Care Senior Claims Consultant at Auto & General, you will be responsible for managing a portfolio of end-to-end claims for customers experiencing vulnerability and/or a traumatic claim event. Your goal is to deliver an exceptional customer claim experience while ensuring accurate application of policy interpretation and claims...
-
High Care Claims Expert
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full time{"h2": "Key Responsibilities", "p": "As a High Care Senior Claims Consultant at Auto & General, you will be managing a portfolio of end-to-end claims for customers experiencing vulnerability and/or a traumatic claim event. Your focus will be on delivering an exceptional customer claim experience, balanced with the accurate application of policy...
-
High Care Claims Portfolio Manager
4 days ago
North Lakes, Queensland, Australia Auto & General Full timeUnlock a rewarding career as our High Care Senior Claims Consultant, where you'll manage complex claims with empathy and expertise. About the RoleWe're seeking an exceptional claims professional to join our team. As a High Care Senior Claims Consultant, you'll be responsible for delivering outstanding customer experiences while ensuring accurate policy...
-
High Care Claims Portfolio Manager
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob Title: High Care Senior Claims ConsultantAbout the Role:We are seeking a highly skilled and experienced Senior Claims Consultant to join our team at Auto & General. As a High Care Senior Claims Consultant, you will be responsible for managing a portfolio of complex, high-value, and sensitive claims for customers experiencing vulnerability and/or a...
-
High Care Claims Portfolio Manager
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeRole OverviewThe High Care Senior Claims Consultant will be responsible for managing a portfolio of end-to-end claims for customers experiencing vulnerability and/or a traumatic claim event. This role requires delivering an exceptional customer claim experience while accurately applying policy interpretation and claims decisioning.Key ResponsibilitiesManage...
-
Experienced Claims Specialist
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob Title: High Care Senior Claims ConsultantThe role:As a High Care Senior Claims Consultant, you will be responsible for managing a portfolio of end-to-end claims for customers experiencing vulnerability and/or a traumatic claim event that present in varying levels of complexity.Key Responsibilities:End to end management of a portfolio of complex, high...
-
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled Senior Claims Process Optimisation Specialist to join our team at Auto & General. This is an excellent opportunity for a motivated individual to make a significant impact on our business.
-
Senior Claims Specialist
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob Title: Senior Claims ConsultantAt Auto & General, we are seeking a highly skilled Senior Claims Consultant to join our team. As a Senior Claims Consultant, you will be responsible for managing a portfolio of complex liability and legal files, assessing liability and settlement outcomes, and negotiating with third parties, insurers, and legal...
-
Senior Claims Manager
5 days ago
North Lakes, Queensland, Australia Auto & General Full timeJob Title: Senior Claims ManagerThis is an exciting opportunity to join Auto & General as a Senior Claims Manager. In this role, you will be responsible for supervising the activities of the assigned claims unit and providing guidance to Claims Officers on general Company claims policy.About the RoleThe successful candidate will have excellent leadership...
-
Senior Claims Lead
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeMotor Claims SpecialistWe are seeking a skilled Claims Specialist to join our team at Auto & General. The successful candidate will have a strong background in motor claims, with excellent analytical and problem-solving skills.Key Responsibilities:Manage a portfolio of complex, high-value claimsDevelop strong relationships with internal and external...
-
Senior Liability Claims Specialist
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob Title: Senior Claims ConsultantAt Auto & General, we're seeking a seasoned professional to lead our claims team in managing complex liability and legal files. As a Senior Claims Consultant, you will be responsible for assessing liability and settlement outcomes, negotiating with third parties, insurers, and legal representatives, and ensuring compliance...
-
Claims Resolution Specialist
4 weeks ago
North Lakes, Queensland, Australia Open Full timeClaims Specialist RoleWe are seeking a skilled Claims Specialist to join our team at Open. As a Claims Specialist, you will be responsible for managing customer claims from initiation to resolution, ensuring timely and fair outcomes for our customers.Key Responsibilities:Advocate for customers and keep them informed throughout the claims process.Manage...
-
Senior Insurance Claims Specialist
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob Description for Senior Claims ConsultantWe are seeking a highly experienced Senior Claims Consultant to join our team at Auto & General. The ideal candidate will have a proven track record of managing complex liability and legal files, assessing liability and settlement outcomes, and negotiating with third parties, insurers, and legal representatives.Key...
-
Senior Claims Consultant
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob Summary: We are seeking a highly skilled Senior Claims Consultant to join our team at Auto & General. As a Senior Claims Consultant, you will be responsible for managing a portfolio of complex, high-value, and sensitive claims.Key Responsibilities:Claims Management: End-to-end management of a portfolio of complex, high-value, and sensitive...
-
Claims Resolution Specialist
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeClaims Resolution SpecialistAt Auto & General, we're seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for delivering superior claims service, determining proper policy coverage, and investigating, evaluating, and negotiating assigned cases.Key Responsibilities:Manage a...
-
Senior Claims Consultant
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob Title: Senior Claims ConsultantJob Summary:We are seeking a highly skilled Senior Claims Consultant to join our team at Auto & General. As a Senior Claims Consultant, you will be responsible for managing a portfolio of complex liability and legal files, assessing liability and settlement outcomes, and negotiating with third parties, insurers, and legal...
-
Claims Resolution Specialist
4 weeks ago
North Lakes, Queensland, Australia Open Full timeRole OverviewWe are seeking a skilled Claims Resolution Specialist to join our Customer Operations team at Open. As a key member of our team, you will be responsible for managing customer claims from initiation to resolution, ensuring timely and effective communication with customers throughout the process.Key ResponsibilitiesAdvocate for customers and...
