IT Service Desk Team Leader

2 months ago

Brisbane, Queensland, Australia Icon Group Full time
About the Role

We are seeking an experienced IT Service Desk Team Leader to manage the day-to-day operations of our centralized IT Service Desk, located in our global head office in South Brisbane. This permanent full-time role is critical to oversee and ensure the delivery of technology support services and operations so that end users can focus on what matters most – the provision of exceptional care to the community.

Key Responsibilities
  • Ensure the team is efficiently and effectively executing its operational deliverables, activities, and tasks.
  • Identify, lead, and drive continual improvement of all facets of the IT Service Desk service and operations.
  • Provide effective team management and rapidly build relationships across the organization.
What You'll Bring
  • Leadership experience in an IT Support environment with a proven ability to keep a team engaged and motivated.
  • Experience working in an ITIL-driven environment and working knowledge of ITIL processes and practices.
  • Relevant qualifications in IT or a related field.
  • Working knowledge of common IT hardware, software, and applications used within a corporate environment.
  • Passion and dedication for service with an ability to build and maintain relationships at all levels within an organization.
Why Our People Choose Us

We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally. We're Australia's largest dedicated provider of cancer care, with our global reach growing every day. Here, regardless of your role, you'll know your work is making a difference.

What We Offer
  • Access to novated lease options via our partner RemServ.
  • Lucrative company-wide Rewards Portal.
  • Employee Assistance Program.
  • Development Pathways.
  • Online Courses.
  • Access to paid parental leave and the ability to purchase additional annual leave.

  • IT Service Desk Team Leader

    3 weeks ago

    Brisbane, Queensland, Australia Icon Group Full time

    Job Title: IT Service Desk Team LeaderIcon Group is seeking an experienced IT Service Desk Team Leader to join our team in Brisbane. As a key member of our IT team, you will be responsible for managing the day-to-day operations of our centralized IT Service Desk, ensuring the delivery of technology support services and operations.Key Responsibilities:Manage...

  • IT Service Desk Team Leader

    1 week ago

    Brisbane, Queensland, Australia Icon Group Full time

    Job Title: IT Service Desk Team LeaderAbout the Role:We are seeking an experienced IT Service Desk Team Leader to manage the day-to-day operations of our centralised IT Service Desk, located in our global head office in South Brisbane. The successful candidate will oversee and ensure the delivery of technology support services and operations, allowing end...

  • IT Service Desk Team Leader

    3 weeks ago

    Brisbane, Queensland, Australia Icon Group Full time

    IT Service Desk Team LeaderIcon Group is seeking an experienced IT Service Desk Team Leader to manage the day-to-day operations of our centralised IT Service Desk, located in our global head office in South Brisbane. This permanent full-time role is critical to oversee and ensure the delivery of technology support services and operations so that end users...

  • IT Service Desk Team Leader

    4 weeks ago

    Brisbane, Queensland, Australia Icon Group Full time

    IT Service Desk Team LeaderIcon Group is seeking an experienced IT Service Desk Team Leader to manage the day-to-day operations of our centralized IT Service Desk, located in our global head office in South Brisbane. This permanent full-time role is critical to oversee and ensure the delivery of technology support services and operations so that end users...

  • IT Service Desk Team Leader

    1 month ago

    Brisbane, Queensland, Australia Icon Group Full time

    IT Service Desk Team LeaderIcon Group is seeking an experienced IT Service Desk Team Leader to manage the day-to-day operations of our centralised IT Service Desk, located in our global head office in South Brisbane. This permanent full-time role is critical to oversee and ensure the delivery of technology support services and operations so that end users...

  • IT Service Desk Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia Icon Group Full time

    About the RoleWe are seeking an experienced IT Service Desk Team Leader to join our team at Icon Group. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our centralized IT Service Desk, located in our global head office in South Brisbane.Key ResponsibilitiesLead and manage a team of IT support...

  • IT Service Desk Team Leader

    2 months ago

    Brisbane, Queensland, Australia Icon Group Full time

    About Icon GroupIcon Group is a leading integrated cancer care provider with a strong presence in Australia, New Zealand, England, Singapore, and China. Our mission is to deliver world-class cancer care to as many people as possible, as close to home as possible.Job SummaryWe are seeking an experienced IT Service Desk Team Leader to manage the day-to-day...

  • IT Service Desk Team Leader

    5 days ago

    Brisbane, Queensland, Australia Icon Group Full time

    About the RoleWe are seeking an experienced IT Service Desk Team Leader to join our team at Icon Group. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our centralized IT Service Desk, located in our global head office in South Brisbane.Key ResponsibilitiesEnsure the team is efficiently and effectively...

  • IT Service Desk Team Leader

    2 months ago

    Brisbane, Queensland, Australia Icon Group Full time

    About Icon GroupIcon Group is a leading integrated cancer care provider with a strong presence in Australia, New Zealand, England, Singapore, and China. Our mission is to deliver world-class cancer care to as many people as possible, as close to home as possible.Job SummaryWe are seeking an experienced IT Service Desk Team Leader to manage the day-to-day...

  • Service Desk Manager

    1 month ago

    Brisbane, Queensland, Australia Troocoo Full time

    About the RoleThis is a full-time position based in Brisbane CBD, offering a competitive remuneration package and flexible working arrangements.The Service Desk Manager will oversee the day-to-day operations of the ICT Service Desk, monitoring performance and implementing continuous improvements to support issue resolution. Regular interaction with internal...

  • Front Desk Team Leader

    2 months ago

    Brisbane, Queensland, Australia Marriott International Full time

    Lead the Front Office ShiftAs a Front Desk Team Leader at Marriott Hotels, you will be responsible for leading the front office shift and supporting your team with general operational tasks. You will be an expert on the hotel and the surrounding area, knowing it inside and out to exceed guest expectations and fuel their curiosity.Key Responsibilities:Lead...

  • Team Leader

    4 weeks ago

    Brisbane, Queensland, Australia Equifax, Inc. Full time

    Job Title: Team Leader - Customer ServiceAt Equifax, Inc., we are seeking a highly skilled Team Leader - Customer Service to join our team. As a key member of our Service Desk team, you will be responsible for leading a large multi-skilled operational team handling both inbound phone-based customer service and back-end processing work.Key...

  • Team Leader

    1 month ago

    Brisbane, Queensland, Australia Equifax, Inc. Full time

    Job Title: Team Leader - Customer ServiceAt Equifax, Inc., we're seeking a highly skilled Team Leader - Customer Service to join our team. As a key member of our Service Desk Team, you'll play a vital role in delivering exceptional customer service to our clients and consumers.Key Responsibilities:Lead a large multi-skilled operational team handling inbound...

  • Service Desk Manager

    1 month ago

    Brisbane, Queensland, Australia Troocoo Full time

    {"About the Role": "At Troocoo, we are seeking a highly skilled Service Desk Manager to oversee the day-to-day operations of our ICT Service Desk. This full-time position is based in Brisbane CBD and offers a competitive remuneration package, weekly pay, flexible working arrangements, and incentive schemes.", "Key Responsibilities": "Lead and develop the...

  • Business Development Director

    1 month ago

    Brisbane, Queensland, Australia The Trade Desk Full time

    Drive Revenue and Lead a TeamWe are seeking a seasoned Business Development Director to drive revenue independently and manage a portfolio of Holding Companies in the Australian market, focusing on New South Wales and Queensland.Key Responsibilities:Lead a growing team of Account Executives, Senior Account Executives, and Associate Directors, nurturing their...

  • Team Leader

    3 weeks ago

    Brisbane, Queensland, Australia Equifax Full time

    Job Title: Team LeaderAt Equifax, we're looking for a skilled Team Leader to join our Service Desk Team. As a Team Leader, you'll play a critical role in ensuring exceptional customer service is delivered to our customers and consumers.Key Responsibilities:Lead a large multi-skilled operational team handling both inbound phone-based customer service and...

  • Team Leader

    3 weeks ago

    Brisbane, Queensland, Australia Equifax Full time

    Job Title: Team LeaderAt Equifax, we're looking for a skilled Team Leader to join our Service Desk Team. As a Team Leader, you'll play a critical role in ensuring exceptional customer service is delivered to our customers and consumers.Key Responsibilities:Lead a large multi-skilled operational team handling both inbound phone-based customer service and...

  • Business Development Director

    2 months ago

    Brisbane, Queensland, Australia The Trade Desk Full time

    About The Trade DeskThe Trade Desk is revolutionizing the way global brands and their agencies advertise to audiences worldwide.We're a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency.Our CultureWe're proud of the culture...

  • Service Desk Engineer

    1 month ago

    Brisbane, Queensland, Australia Lindsay Australia Ltd Full time

    About the RoleWe are seeking a highly skilled Service Desk Engineer to join our team at Lindsay Australia Ltd. As a Service Desk Engineer, you will be responsible for providing exceptional customer support and technical assistance to our 700+ IT system users located in 36 company sites across Australia.Key ResponsibilitiesRespond to support requests from our...

  • Service Desk Technician

    1 month ago

    Brisbane, Queensland, Australia Michael Page Full time

    About the RoleWe are seeking a highly skilled Service Desk Technician to join our dynamic IT team within a prominent Government agency. As a key member of our team, you will be responsible for providing exceptional technical support to our clients.Key ResponsibilitiesSupport and maintain approved software packages, including electronic lock and security...