Service Desk Manager
7 days ago
This is a full-time position based in Brisbane CBD, offering a competitive remuneration package and flexible working arrangements.
The Service Desk Manager will oversee the day-to-day operations of the ICT Service Desk, monitoring performance and implementing continuous improvements to support issue resolution. Regular interaction with internal stakeholders is essential to enhance customer satisfaction and service delivery.
The Service Desk Team is the first point of contact for all technology-related support across various locations, handling issues related to desktops, laptops, printers, operating systems, networks, and applications. Key responsibilities include leading and developing the Service Desk team, managing key supplier relationships, and analyzing ticket data to identify risks and recommend mitigation strategies.
About You- We seek a strong leader with coaching and continuous development skills to improve team performance.
- A strategic approach to people management is essential, with the ability to drive initiatives for uplifting performance.
- Experience in Service Desk roles, ideally within a medium to large organization, is required.
- A customer-focused approach, with the ability to manage high-priority issues and ensure effective escalation processes, is necessary.
- Experience working with and managing supplier performance is also required.
- Competitive remuneration package
- Weekly pay
- Flexible working arrangements (2 days in office, 3 from home)
- Incentive schemes
At this stage, we are only considering candidates located in Brisbane (QLD) or willing to relocate to Brisbane as this role requires on-site presence.
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