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IT Service Desk Team Leader
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Icon Group is a leading integrated cancer care provider with a strong presence in Australia, New Zealand, England, Singapore, and China. Our mission is to deliver world-class cancer care to as many people as possible, as close to home as possible.
Job SummaryWe are seeking an experienced IT Service Desk Team Leader to manage the day-to-day operations of our centralized IT Service Desk, located in our global head office in South Brisbane. This permanent full-time role is critical to oversee and ensure the delivery of technology support services and operations so that end users can focus on what matters most – the provision of exceptional care to the community.
Key Responsibilities- Ensure the team is efficiently and effectively executing its operational deliverables, activities, and tasks.
- Identify, lead, and drive continual improvement of all facets of the IT Service Desk service and operations.
- Provide effective team management and rapidly build relationships across the organization.
- Leadership experience in an IT Support environment with a proven ability to keep a team engaged and motivated.
- Experience working in an ITIL-driven environment and working knowledge of ITIL processes and practices (particularly Incident and Service Request Management).
- Relevant qualifications in IT or a related field.
- Working knowledge of common IT hardware, software, and applications used within a corporate environment.
- Passion and dedication for service with an ability to build and maintain relationships at all levels within an organization.
- Exceptional interpersonal skills with a proactive and curious mindset.
- Access to novated lease options via our partner RemServ.
- Lucrative company-wide Rewards Portal.
- Employee Assistance Program.
- Development Pathways.
- Online Courses.
- Access to paid parental leave and the ability to purchase additional annual leave.
We are a values-driven organization and our leaders are strong believers in empowering people to thrive in their career through personal and professional growth and development. With an emphasis on the inclusivity of people from a diverse range of backgrounds, we build solid relationships through open communication. We are professionals at what we do but still embrace a fun and collaborative culture, always celebrating our achievements and milestones.
