Team Leader

5 days ago


Brisbane, Queensland, Australia Equifax, Inc. Full time
Job Title: Team Leader - Customer Service

At Equifax, Inc., we're seeking a highly skilled Team Leader - Customer Service to join our team. As a key member of our Service Desk Team, you'll play a vital role in delivering exceptional customer service to our clients and consumers.

Key Responsibilities:

  • Lead a large multi-skilled operational team handling inbound phone-based customer service and back-end processing work.
  • Support an inclusive environment valuing diverse perspectives.
  • Achieve Service Level Agreements (SLAs), quality measures, and other key objectives.
  • Provide operational support as directed.

What You'll Need:

  • 5 years of experience, with 3 years in a team leader position managing 5+ individuals.
  • Ability to solve problems and make decisions that set directions for team members.
  • Customer-focused and result-driven.
  • Excellent communication skills, both written and verbal.
  • Customer Service experience.
  • Planning and scheduling in a high-volume work environment.
  • Identification and implementation of process improvement initiatives.
  • Intermediate – Advanced MS Excel Skills.

What Sets You Apart:

  • Client-facing experience.
  • G-Suite, Service Now experience.

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