Team Leader

4 weeks ago


Brisbane, Queensland, Australia Equifax, Inc. Full time
Job Title: Team Leader - Customer Service

At Equifax, Inc., we are seeking a highly skilled Team Leader - Customer Service to join our team. As a key member of our Service Desk team, you will be responsible for leading a large multi-skilled operational team handling both inbound phone-based customer service and back-end processing work.

Key Responsibilities:

  • Leading a team of customer service representatives to ensure exceptional customer service is delivered to our customers and consumers.
  • Supporting an inclusive environment that values different perspectives and promotes a positive work culture.
  • Achieving Service Level Agreements (SLAs), quality measures, and other key objectives.
  • Providing operational support as directed and contributing to the development and analysis of data to improve our services.
  • Collaborating with cross-functional teams to identify and implement process improvements.

Requirements:

  • 5 years of experience, with 3 years in a team leader position managing 5+ individuals.
  • Excellent communication skills, both written and verbal.
  • Customer-focused and result-driven with a strong ability to solve problems and make decisions.
  • Intermediate to advanced MS Excel skills.
  • High integrity and ethics.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

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