Senior Front Office Coordinator

2 weeks ago

Mildura, Victoria, Australia beBeeManagement Full time $70,000 - $95,000
Office Manager Role

At our resort, we are seeking an experienced Office Manager to lead our front office and reception team. This permanent position will report to the General Manager but oversee, supervise, and train a small team of Guest Service Attendants.

Responsibilities:
  1. Managing the front office and reception team.
  2. Providing exceptional customer service, ensuring all guests receive a warm welcome to the resort and assisting with all aspects of their stay including check-in, check-out, and any inquiries.
  3. Working with the General Manager to optimize revenue opportunities and decrease expenses.
  4. Overseeing reservations, groups, functions, and event bookings.
  5. Collaborating with other departments to ensure smooth operations.
  6. Following all relevant property, security, emergency, and health and safety procedures.
  7. Maintaining accurate guest accounts and adhering to confidentiality policies and procedures.
Requirements:
  1. Previous experience in office management supervising a team.
  2. Strong leadership skills.
  3. Highly effective verbal and written communication skills.
  4. Ability to work in a fast-paced environment.
  5. Experience with Newbook property management systems (preferred but not essential).
  6. Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills.
  7. Capable of embracing a flexible schedule, including weekends and public holidays.
What We Offer:
  1. The opportunity to work with a highly experienced management team willing to share knowledge.
  2. An excellent training and development program.
  3. Your chance to build your own front office team and impart your years of knowledge and experience.
  4. The opportunity to work at an iconic location on the banks of the Murray River.

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