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Front Office Operations Coordinator

2 weeks ago


Mildura, Victoria, Australia beBeeCustomer Full time $40,000 - $60,000

We are seeking a highly motivated and customer-focused Front Office Receptionist to join our team.

Job Summary

This is an excellent opportunity for an individual who is passionate about delivering exceptional guest experiences and has previous front office experience within the hospitality industry.

  • The successful candidate will provide exceptional customer service to our guests, process guest check-ins and outs efficiently, and accurately use the park booking system to make reservations and manage accounts.
  • The role also involves coordinating with the Housekeeping team to track readiness of accommodation, supplying guests with information regarding property and local areas of interest, and completing day-to-day office administration tasks.
Key Responsibilities

The key responsibilities of this role include:

  • Providing exceptional customer service to our guests
  • Processing guest check-ins and outs efficiently
  • Accurately using the park booking system to make reservations and manage accounts
  • Coordinating with the Housekeeping team to track readiness of accommodation
  • Supplying guests with information regarding property and local areas of interest
  • Completing day-to-day office administration tasks
Requirements

To be considered for this role, you will need to have:

  • Previous front office experience within the hospitality industry
  • A passion for delivering exceptional guest experiences
  • Proficient computer skills, including knowledge of RMS or comparable reservation booking systems
  • Excellent communication and interpersonal skills
  • Ability to handle cash transactions accurately
  • Strong organizational skills and attention to detail
  • Enthusiastic and positive attitude
  • Flexibility to work weekends, public holidays, and evenings as needed
  • Current driver's license
What We Offer

In return for your hard work and dedication, we offer:

  • Discounted accommodation at over 300 G'day Group holiday parks nationally
  • Discounts with our G'day Rewards Partners
  • Service recognition awards
  • Access to Employee Assistance Program
  • Internal promotions and opportunities