Hospitality Front Desk Associate

1 week ago

Mildura, Victoria, Australia beBeeCustomerService Full time $60,500 - $75,500

About G'day Group, a leading Australian tourism brand in the discovery and hospitality industry, we are proud to offer an amazing customer journey. Employing over 2000 people Australia-wide, our group has the largest park network in the country.

The Front Office Receptionist Role

As the welcoming face of our park, you will be responsible for:

  • Providing exceptional customer service and ensuring guest satisfaction
  • Processing guest check-ins and outs with accuracy and efficiency
  • Managing reservations and accounts using our park booking system
  • Coordinating with the Housekeeping team to track accommodation readiness and optimize room availability
  • Supplying guests with information about property features and local attractions
  • Completing day-to-day office administration tasks and maintaining accurate records
  • Maintaining excellent relationships with park teams, residents, and guests through effective communication and interpersonal skills
Requirements
  • Previous experience as a Front Office professional in the hospitality industry with a focus on delivering outstanding Guest experiences
  • Passion for providing exceptional customer service and meeting guest needs
  • Proficiency in computer skills, including RMS or comparable Reservation Booking Systems, and ability to learn new systems quickly
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Ability to handle cash transactions accurately and maintain confidentiality
  • Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively
  • Enthusiastic and positive attitude, with a willingness to adapt to changing circumstances and priorities
  • Flexibility to work weekends, public holidays, and evenings as needed, and ability to maintain a high level of energy and productivity in a fast-paced environment
  • Current driver's license essential for travel to parks and other business locations

Discounts at over 300 G'day Group holiday parks nationally, Employee Assistance Program, internal promotions, and opportunities await the right candidate. APPLY NOW to embark on a dynamic role in the hospitality industry

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