Group Reservations Coordinator

3 weeks ago


Albert Park, South Australia Accor Full time

About the Opportunity

Pullman & Mercure Melbourne Albert Park are seeking a passionate and adaptable Group Reservations Agent to join their commercial heart of the hotel team.

As a Group Reservations Agent, you will be part of a team responsible for the planning of group reservation bookings, including conference and events, sporting, corporate, special event, inbound, and ad-hoc groups.

Working closely with the Sales and Planning teams and clients, you will ensure effective and efficient group reservations planning.

Key Responsibilities

  • Management of group room blocks and rooming lists.
  • Handle group accommodation queries and special requests.
  • Manage Hotel inventory with relation to Group Reservations.
  • Prepare group information and briefing for relevant Hotel departments.
  • Proactively seek and address feedback from clients and develop ongoing client relationships.
  • Quoting and securing group accommodation from non-catered groups and managing contracting, billing, and handover for these groups.

Requirements

  • A desire and commitment to building strong client relationships.
  • Excellent communication skills, using various channels to stay connected with internal and external teams.
  • An eye for detail and efficient time management skills.
  • A desire for continued growth.
  • Experience in a hotel environment, and with hotel property management systems (Opera, Delphi) an advantage but not essential.

About Accor

Accor is Australia's Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.



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