Accor Customer Experience Coordinator
1 week ago
Company Overview
We are Accor, Australia's largest hotel network with over 50 brands and 5100+ hotels operating in 110 countries. Our dual-brand hotel in Melbourne Albert Park offers 378 rooms, a restaurant, bar, pool, gym, and one of the largest conference spaces in Melbourne.
Earn an estimated $55,000 - $65,000 per year as a Guest Service Agent at our Melbourne hotel.
Job Description
We are seeking an enthusiastic and friendly individual to join our team as a Guest Service Agent. Responsibilities include:
- Managing administrative tasks and data entry for guest relations
- Preparing resources for Group Arrivals and VIP Member Arrivals
- Guest Communications (including internal and external calls)
- Providing exceptional customer service
Required Skills and Qualifications
To be successful in this role, you will need:
- A passion for delivering excellent customer experiences
- Previous experience in data entry, managing bookings, and forward planning for group arrivals is desirable
- Strong attention to detail and ability to follow procedures
- Excellent communication and interpersonal skills
- The ability to work in a fast-paced environment
- Flexibility to work a rotating roster
Benefits and Perks
As a Guest Service Agent with Accor, you will enjoy:
- On-site car park available
- Access to confidential Employee Assistance Program
- Inclusive and diverse work environment
- Reward and recognition programs
- Mentoring and career development opportunities
- Global discounts on hotel accommodation and Food and Beverage
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