Accor Customer Experience Coordinator

1 week ago


Albert Park, South Australia Accor Full time

Company Overview

We are Accor, Australia's largest hotel network with over 50 brands and 5100+ hotels operating in 110 countries. Our dual-brand hotel in Melbourne Albert Park offers 378 rooms, a restaurant, bar, pool, gym, and one of the largest conference spaces in Melbourne.

Earn an estimated $55,000 - $65,000 per year as a Guest Service Agent at our Melbourne hotel.

Job Description

We are seeking an enthusiastic and friendly individual to join our team as a Guest Service Agent. Responsibilities include:

  • Managing administrative tasks and data entry for guest relations
  • Preparing resources for Group Arrivals and VIP Member Arrivals
  • Guest Communications (including internal and external calls)
  • Providing exceptional customer service

Required Skills and Qualifications

To be successful in this role, you will need:

  • A passion for delivering excellent customer experiences
  • Previous experience in data entry, managing bookings, and forward planning for group arrivals is desirable
  • Strong attention to detail and ability to follow procedures
  • Excellent communication and interpersonal skills
  • The ability to work in a fast-paced environment
  • Flexibility to work a rotating roster

Benefits and Perks

As a Guest Service Agent with Accor, you will enjoy:

  • On-site car park available
  • Access to confidential Employee Assistance Program
  • Inclusive and diverse work environment
  • Reward and recognition programs
  • Mentoring and career development opportunities
  • Global discounts on hotel accommodation and Food and Beverage


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