Accommodation Services Coordinator

3 weeks ago


Albert Park, South Australia Accor Full time

Job Description

At Accor, we are seeking a Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience during their stay.

Responsibilities

  • Manage administrative tasks related to guest relations, including data entry and preparation of resources for group arrivals and VIP member arrivals.
  • Communicate effectively with guests through internal and external phone calls, responding to inquiries and resolving issues in a timely and professional manner.
  • Provide exceptional customer service, ensuring a high level of satisfaction with our guests.
  • Manage cash and credit transactions, maintaining accuracy and attention to detail.

Requirements

  • A passion for delivering exceptional customer service and creating memorable experiences for our guests.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work a rotating roster, ensuring a high level of flexibility and adaptability.

What We Offer

  • A supportive and inclusive work environment, with opportunities for career development and growth.
  • A comprehensive benefits package, including access to our Employee Assistance Program and on-site car parking.
  • A competitive salary and rewards program, recognizing and rewarding outstanding performance.


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