Customer Service Coordinator

6 days ago


Albert Park, South Australia Accor Full time

About the Role

We are seeking a highly motivated and enthusiastic Customer Service Coordinator to join our team at Accor Melbourne Albert Park.

As a Customer Service Coordinator, you will be responsible for providing exceptional guest experiences, managing administrative tasks, and ensuring seamless operations. Your key responsibilities will include:

  • Guest Relations:
  • Manage administrative tasks related to guest relations, including data entry and resource preparation for group arrivals and VIP member arrivals.
  • Guest Services:
  • Provide excellent guest services, including check-in and check-out processes, as well as other duties as required.
  • Communication:
  • Handle internal and external phone calls, as well as guest communications in a timely and professional manner.

You will work closely with our dedicated team to deliver exceptional service and create memorable experiences for our guests. If you have a passion for delivering outstanding customer service and possess strong communication skills, we encourage you to apply for this exciting opportunity.

Salary Range: AU$60,000 - AU$80,000 per annum, depending on experience. This is an amazing opportunity to kick-start your career in hospitality and make a real difference in people's lives



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