Customer Service Representative

4 weeks ago


Townsville City Center, Queensland, Australia RACQ Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Engagement Consultant in Townsville. As a key member of our team, you will be responsible for delivering exceptional customer service experiences for our members, providing tailored solutions across a range of assistance, insurance, and banking products and services.

About You

We are looking for someone who is passionate about helping others, has excellent communication skills, and is able to work in a fast-paced environment. You will be eager to learn, happy to deal with members face-to-face and via phone, and have a can-do attitude. Strong written, verbal, and communication skills are essential for this role.

What We Offer
  • A competitive rate of pay at commencement of $32.35 Super + Penalty Rates
  • A permanent full-time opportunity with a range of flexible working and leave options
  • Access to our employee benefits, including financial benefits and discounts on a range of banking, assistance, and insurance products
  • A range of wellbeing initiatives, including an onsite and virtual health hub, discounts on health programs, and access to wellbeing initiatives such as yoga, mindfulness, flu vaccinations, and a free and confidential Employee Assistance Program (EAP)
  • Investment in your development with in-house development programs and access to 100,000+ online courses

We are committed to ensuring that every employee has access to flexibility in their role and encourage all candidates to discuss what flexibility means to them and how we can help them find their balance.

At RACQ, we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion, particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment.



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