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Customer Service Representative

2 months ago

Joondalup, Australia Workskil Australia Ltd Full time
About the Role

This is an exciting opportunity to join Workskil Australia Ltd as a Customer Service Officer. As the first point of contact for our customers, you will be responsible for providing exceptional service and support to ensure a positive experience.

Key Responsibilities
  • Provide administrative support to the team, including answering phone calls, responding to emails, and managing correspondence.
  • Use your excellent communication skills to resolve customer inquiries and concerns in a timely and professional manner.
  • Work collaboratively with the team to achieve business objectives and provide operational support as needed.
  • Develop and maintain strong relationships with customers, colleagues, and stakeholders to ensure a positive and productive work environment.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work with diverse groups of people.
  • Strong administrative skills, including proficiency in Microsoft Office Suite and ability to type at a minimum of 30 wpm.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • High level of integrity, discretion, and confidentiality in handling sensitive information.
About Us

Workskil Australia Ltd is a national not-for-profit and charitable organisation, dedicated to supporting Australians to achieve economic and social self-reliance. We provide a range of employment, work experience, disability, youth, Indigenous and community services across Australia.

We promote a positive team culture, valuing excellent customer service, integrity, and honesty in our employees. We look for employees who are passionate about working with those in need, results-focused, and can contribute to a strong team.

What We Offer
  • A competitive salary, negotiable based on skills and experience.
  • Opportunities for career development and professional growth.
  • A supportive and inclusive work environment.
  • Access to training and development programs.