Operations Manager

2 days ago

Horsley Park, New South Wales, Australia Amazon Full time

We are seeking an experienced Operations Manager to join our Customer Fulfillment team at our Fulfillment Center in Horsley Park.

This is an excellent opportunity to be part of the AU Fulfillment Center leadership team during its phase of expansion and growth, where you will define process flows and shape standard work routines as operations scale up.

As an Operations Manager, you will deliver inspiring, inclusive leadership for the teams you supervise, while getting involved whenever necessary.

You will be directly responsible for supervising a team of Area Managers and their direct reports, while reporting to the Site Lead of your Fulfillment Center.

The quality of your leadership is key to achieving success in this role, where you will motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with those of the business.

Another key aspect of your role will be to coordinate process improvement projects, aiming to streamline all activities for yourself and the team members you supervise.

Please note that the shift pattern is set based on 4 days on and 3 days off, from Sunday to Wednesday.

Key Responsibilities:

  • Maintain Health and Safety standards within your remit area, promoting an inspiring Health and Safety culture on-site.
  • Become a subject matter expert on specific, larger-scale processes and activities within FCs.
  • Handle timely data collection, updating operations metrics on an hourly basis in your inventory control and systems environment.
  • Achieve productivity targets, reduce cost per unit, eliminate errors, and ensure a high-quality customer experience.
  • Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules, and performance levels.
  • Implement process change and contribute to cross-functional Six Sigma initiatives within your site and the broader Amazon Operations network.

Requirements:

  • Previous experience in leading large, diverse teams.
  • Experience in employee and performance management.
  • Excellent communication skills, both verbal and written.
  • Proven experience in a similar, innovative logistics, distribution, or manufacturing environment.
  • Proven ability in establishing and carrying out root cause analysis, and then extracting and analyzing the data generated.

Preferred Qualifications:

  • Completed Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
  • Experience with performance metrics, process improvement, and Lean techniques.
  • Demonstrated problem-solving skills and analytical skills.
  • Experience with a contingent workforce during peak seasons.
  • Knowledge of Lean, Six Sigma, and Kaizen methodologies would be highly advantageous.

Acknowledgement of Country:

In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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