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Senior Customer Experience Lead

2 weeks ago

Brisbane, Queensland, Australia beBeeIndustry Full time $76,515 - $78,000

**Job Overview:**

We are seeking a seasoned Customer Service Manager to lead our client's customer service operations. This pivotal leadership role is designed for hands-on managers who thrive in technical, trade-focused environments.

The ideal candidate will oversee the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise. They will lead a team dedicated to providing exceptional service to knowledgeable B2B clients, requiring a blend of people leadership, process improvement, and deep understanding of customer needs in a technical industry.

Key Responsibilities: