Senior Customer Experience Manager

6 days ago

Brisbane, Queensland, Australia beBeeCompliance Full time $80,000 - $110,000
Job Title: Senior Customer Experience Manager

  We are seeking a seasoned professional to lead our customer experience team and drive excellence in delivering high-quality services to our valued members.

Job Description:

The Senior Customer Experience Manager will be responsible for leading and coaching a team of customer experience specialists to deliver effective member outcomes. The role involves providing subject matter expertise on complex and escalated enquiries, resolving complaints, and assessing enduring power of attorney and guardianship orders. Additionally, the incumbent will facilitate debrief sessions to support team wellbeing and psychological safety, collaborate with internal supports to escalate concerns, and foster team resilience.

Key Responsibilities:

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