Senior Customer Experience Lead

4 days ago

Brisbane, Queensland, Australia beBeeCustomerCentric Full time $90,000 - $110,000

As a dedicated team leader, you will play a key role in ensuring exceptional customer service and leading a small team of dedicated representatives.

Key Responsibilities:
  • Lead and supervise a small team of customer service representatives, providing guidance, support, and ongoing training.
  • Monitor team performance, set targets, and implement strategies to achieve departmental objectives and KPIs.
  • Handle escalated customer issues, ensuring prompt resolution and maintaining a high level of customer satisfaction.
  • Collaborate with other departments, including sales, logistics, and finance, to resolve customer-related issues and ensure smooth order processing and delivery.
  • Foster a positive and collaborative team environment, promoting teamwork, motivation, and professional development.

The ideal candidate will have a minimum of 2 years of experience in a customer-facing role, preferably in the building supplies, trades or construction industry. Proven track record of successfully leading and motivating a small team, achieving targets, and maintaining high levels of customer satisfaction.

Requirements:
  • Minimum of 2 years of experience in a customer-facing role
  • Proven track record of leading and motivating a small team
  • Strong problem-solving skills and ability to make sound decisions under pressure
  • Proficiency in using customer service software and systems
  • Exceptional organizational and time management abilities
  • Flexibility to work in a fast-paced, deadline-driven environment
  • A customer-centric mindset and a passion for delivering exceptional service

This is an exciting opportunity to join a dynamic team and contribute to our mission of delivering outstanding customer experiences.

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