Customer Experience Lead
1 week ago
At the forefront of exceptional customer service and quality transportation solutions, our mission is to elevate supply chain profitability and efficiency.
We are seeking an experienced Customer Service Manager to fill a key role in our organization. Key responsibilities include:
- Delivering timely and professional responses to customer queries and concerns
- Accurately processing invoices and providing comprehensive summaries and reports using industry-standard software and Excel
- Cultivating strong relationships with contractors and third parties to drive customer-centric outcomes
- Maintaining precise business records and performing account reconciliations
In addition to maintaining strong customer relationships, this position also involves:
- Ensuring compliance with established policies, procedures, and standards
- Coordinating personnel activities, including training, supervision, and safety initiatives
- Providing insightful reports and collaborating with senior management to foster growth with customers and suppliers
This opportunity requires:
Premium Customer Service Focus
- Exceptional communication skills
- Proficiency in Microsoft Office (Outlook, Word & Excel)
- Effective time management and self-motivation
- Ability to work independently and as part of a cohesive team
A strong work ethic and adaptability in a dynamic environment are essential for success in this role.
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Experience Leader
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Customer Experience Lead
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Customer Experience Lead
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Customer Experience Lead
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Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000Key Role: Customer Service ManagerJob Description:We are seeking a skilled and experienced customer service professional to lead our team and drive exceptional customer experiences. As a Customer Service Manager, you will be responsible for developing and implementing effective customer service strategies, managing customer relationships, and resolving...
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Customer Experience Lead
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Leading Customer Experience
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Brisbane, Queensland, Australia beBeeCustomerExperience Full time $90,000 - $120,000About the RoleOur organisation is seeking a Customer Experience Leader to lead our Level 1 Customer Care team on a permanent, full-time basis.This role is pivotal in driving customer experience and digital strategies, ensuring our customer care centre operates as a key enabler across the business.As part of the leadership team, you will play a critical role...
