Senior Customer Experience Specialist

5 days ago

Brisbane, Queensland, Australia beBeeLoyalty Full time $150,000 - $180,000

Transform Your Career as a Senior Consultant Loyalty

About the Role:

Our organization thrives on customer obsession, prioritizing their needs and satisfaction above all else. This mindset fosters innovation, creating lasting relationships as we strive to become the most customer-centric entity in Australia and New Zealand.

Main Responsibilities:
  • Contribute to delivering a market-leading loyalty proposition that drives growth in customers, deposits, and Bank of Choice.
  • Deliver on the strategic roadmap and evolution of the Personal Everyday Banking loyalty offers and rewards program, NAB Goodies.
  • Support the planning, testing, design, and execution of the loyalty proposition to reward and recognize priority customer segments, including managing and engaging Personal Bank key stakeholders to align and deliver on success.
  • Develop pricing, commercial modeling, customer value, and differentiating features and rewards.
  • Evaluate the proposition's alignment with customer needs, commercial sustainability, and technical feasibility.
  • Lead engagement with partners and stakeholders across the enterprise to align on shared success.
Key Skills and Qualifications:
  • Demonstrated experience working in a similar Senior Consultant Loyalty Program coupled with experience in driving ideas & innovation, customer strategy, and execution.
  • Financial modeling experience coupled with proven analytical and evidence-based decision-making skills.
  • Demonstrated experience in Agile Ways of Working.
  • Experience with effectively engaging and influencing a wide array of senior stakeholders, a high degree of business acumen, and ability to stress test plans and strategies.
  • A high degree of business acumen, encouraging cooperation across functions to enhance quality of decision making.
  • Preferred experience in Financial Services or P&L management.

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