Customer Experience Lead

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $80,000 - $120,000

About the Role

We seek a Customer Experience Lead to join our Centre Management team, focused on delivering exceptional customer experiences and leading teams to provide outstanding service.

As a Customer Experience Lead, you will be proactive, hands-on, and dedicated to ensuring teams continuously improve customer experiences.

A snapshot of your role:

  • To create moments that matter for our customers through excellent customer service and experience delivery.
  • To lead teams to consistently meet or exceed customer expectations and to continuously identify opportunities to improve the customer experience.
  • To develop and implement strategies to drive customer satisfaction and loyalty.

Key Responsibilities

The key responsibilities of this role include:

  • Leading and developing high-performing teams to deliver exceptional customer experiences.
  • Collaborating with cross-functional teams to ensure alignment and effective communication.
  • Identifying opportunities to improve customer experiences and developing strategies to address these opportunities.

Requirements

To succeed in this role, you will need:

  • Proven experience in a leadership role, preferably in a customer-facing environment.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex problems and develop effective solutions.

Benefits

This role offers:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

About Us

We are a dynamic organization committed to creating extraordinary places that connect and enrich communities. Our purpose is to foster a culture of excellence, innovation, and teamwork, where every employee has the opportunity to grow and thrive.

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