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Hotel Operations Manager

2 months ago

Wolli Creek, Australia NOVOTEL Full time
Job Title: Rooms Division Manager

We are seeking a highly skilled and experienced Rooms Division Manager to join our team at NOVOTEL. As a key member of our management team, you will be responsible for the day-to-day operations of the Front Office and Housekeeping departments, ensuring that our guests and owners receive exceptional service while maximizing profitability.

Key Responsibilities:
  • Lead and manage the Front Office and Housekeeping teams to deliver outstanding customer service and achieve business objectives.
  • Develop and implement strategies to improve operational efficiency, reduce costs, and increase revenue.
  • Collaborate with other departments to ensure seamless communication and effective problem-solving.
  • Conduct regular performance appraisals and provide coaching and development opportunities to team members.
  • Manage vendor relationships and negotiate contracts to ensure best value for the hotel.
Requirements:
  • Senior Front Office management experience combined with a strong understanding of Housekeeping, Revenue, and Engineering.
  • Excellent knowledge of Revenue and Reservations Management systems, including Opera on Premise and Opera Cloud.
  • Demonstrated ability to coach, mentor, and develop teams.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests, owners, and colleagues.
  • Flexible approach to adapting to changing circumstances and priorities.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development within the company.
  • A collaborative and dynamic work environment.
  • Access to training and development programs to enhance your skills and knowledge.