Project Manager for Customer Success

1 week ago

Sydney, New South Wales, Australia NICE Full time
About the Role

We are seeking a seasoned Project Manager to lead our customer success initiatives, driving the effective implementation of customized solutions that deliver value to our clients. As a key member of our team, you will work closely with stakeholders to develop and execute project plans, ensuring timely delivery and exceeding customer expectations.

Responsibilities
  • Develop in-depth knowledge of customer business processes and goals to ensure strong alignment of NICE solutions.
  • Manage external customer projects or programs, including scope definition, estimation, planning, and execution.
  • Lead geographically diverse teams through the full project lifecycle, from initiation to closure.
  • Proactively identify and mitigate risks, ensuring smooth project execution and high-quality deliverables.
  • Cultivate strong relationships with customers and internal stakeholders, fostering open communication and collaboration.
  • Collaborate with cross-functional teams to leverage best practices and improve project management methodologies.
Requirements
  • 8+ years of experience in project or program management, with a proven track record of delivering successful projects.
  • PMP or PRINCE2 certification preferred.
  • Experience managing software development life cycles (SDLC), including discovery, design, and development.
  • Business Intelligence, Data Warehouse, or Data Integration project experience is a plus.
  • Strong communication and presentation skills, with ability to effectively communicate complex technical concepts.
  • Exceptional problem-solving skills, with ability to navigate complex issues and drive resolutions.
What We Offer
  • A competitive salary range of $120,000 - $180,000 per year, commensurate with experience.
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • Excellent benefits package, including comprehensive health insurance, retirement plan, and paid time off.

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