Customer Success Manager

4 weeks ago


Sydney, New South Wales, Australia ezyCollect Full time

This is an exciting opportunity to join ezyCollect, a leading company in AU, as a Customer Success Manager. You will be working closely with the business founders to drive growth and shape the future of the company.

**Key Responsibilities**

Delight new ezyCollect clients with a superb client experience, own the successful set-up and onboarding of new clients, and project manage implementation of software.

**Client Management & Support**

Manage the end-to-end lifecycle of clients to ensure they have an exceptional client experience through their journey with ezyCollect.

Drive maximum product adoption, utilisation and success of clients to ensure they renew, work with clients to understand business outcomes they are looking to achieve and conduct meaningful business reviews.

**Requirements**

Minimum of at least 2-3 years experience as a Customer Success Manager or Account Manager in a high volume/fast paced environment, preferably in a SaaS, Fintech or Payments company. Must be flexible to accommodate limited US/NZ/UK hours as and when required.

Experience working with payment processors/service providers is highly desirable but not essential, background/experience in Account Management, Sales and or Project Management, consultative selling and training experience; dealing with international customers and managing a large client portfolio.

**Benefits and Perks**

ezyCollect offers a range of benefits and perks, including 24hr access to a modern WeWork office on Pitt Street, work from anywhere, flexible working arrangements, generous parental leave policy and employee share options.



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