Strategic Client Advocate
2 weeks ago
We're looking for a skilled Account Manager to lead client retention, renewals and revenue growth through up-selling and cross-selling initiatives across our well-established client base.
Key Responsibilities- Manage existing client relationships with a focus on retention and renewals
- Identify opportunities to expand accounts through new features and services
- Lead clients through cloud migration and ensure smooth onboarding
- Collaborate with internal sales teams to support account strategies
- Understand the needs of healthcare professionals and provide tailored solutions
- Deliver training and ongoing support to drive product adoption
- Maintain accurate account records and pipeline updates in CRM
- Experience in SaaS account management or customer success, ideally in healthcare or practice management software
- Strong commercial acumen and a track record of up-selling or cross-selling
- Comfortable working with clinical stakeholders, including doctors and practice managers
- Confident, professional communicator with a consultative approach
- Able to navigate complex sales cycles with deal sizes of $30–$35k+
- Join a high-growth healthtech innovator
- Work with leading-edge technology in a purpose-driven sector
- Contribute to better healthcare outcomes through smarter software solutions
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