Luxury Hotel Service Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $70,000 - $80,000

Immerse yourself in a world of boutique luxury and discover the essence of local stories woven into every design element as a Hotel Duty Manager.

The hotel, located in the heart of Melbourne's vibrant arts scene, is inspired by legendary artist Helmut Newton's love affair with the city. His iconic photography style permeates every aspect of our unique experience, from plush rooms to tantalizing experiences that will leave you wanting more.

Key Responsibilities:

  • Lead and support a high-performing team to deliver exceptional guest experiences
  • Develop effective training programs, provide regular feedback, and maintain a hands-on leadership style
  • Communicate all standards, policies, and procedures to ensure consistency
  • Manage guest feedback, handle complaints, and maintain high customer satisfaction

Requirements:

  • Experience in a similar role or front-of-house hotel leadership/management
  • Hands-on leadership skills that inspire and support teams during peak moments
  • Strong communication and interpersonal skills, with a passion for delivering exceptional service
  • Ability to work under pressure in a fast-paced environment, prioritizing tasks and working collaboratively

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