UICS Benefit Specialist 3
5 hours ago
We are seeking a highly skilled and experienced UICS Benefit Specialist 3 to join our team at the State of Washington. As a key member of our Support Team, you will play a critical role in providing exceptional customer service and ensuring the timely and accurate resolution of unemployment insurance claims.
Key Responsibilities- Provide technical support and policy/procedure clarification to staff on various types of initial claims, continued claims, and adjudication issue cases.
- Assist new claims center staff during onboarding and provide coaching and mentoring to staff of varying abilities.
- Work with the Enterprise Claims Center Manager to plan strategies and implement new approaches to the workload.
- Research potential solutions and make recommendations to improve processes and outcomes.
- Complete call monitoring and web notice reviews for intake staff, as well as Training Quality Reviews and Quality Reviews for adjudication staff.
- Review adjudication decisions for content, DOL requirements, law and policy, and ensure thorough fact-finding.
- Score content for local and federal requirements and provide continuous feedback on written determinations to adjudicators to ensure they meet the Federal Benefit Timeliness and Quality (BTQ) Standard.
To be successful in this role, you will need a combination of education and/or relevant experience equivalent to eight (8) years, which includes professional unemployment insurance claims processing and adjudication experience. Alternatively, you may have one (1) year of experience as a Benefits Specialist 1 or 2 (previously UIS 2, 3, or 4).
You will also need to be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
What We OfferAs a UICS Benefit Specialist 3 with the State of Washington, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on providing excellent customer service and ensuring the timely and accurate resolution of unemployment insurance claims. You will also have access to training and development opportunities to help you grow and succeed in your career.
We value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees. We offer a range of benefits, including flexible work schedules, teleworking opportunities, and a comprehensive benefits package.
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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