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UICS Benefit Specialist 3
2 months ago
The ideal candidate for this position will possess exceptional coaching and mentoring skills, with the ability to effectively communicate with staff and team members. They will be flexible in their approach, empathetic, and welcoming, with a strong willingness to learn and adapt to new technologies.
This is a full-time, non-permanent position that primarily involves telework, with occasional in-office meetings or events. The successful candidate will embody the agency's values of integrity, kindness, equity, and inclusion, and will have a proven track record of providing excellent customer service to individuals from diverse backgrounds, ethnicities, and beliefs.
Key Responsibilities- Provide technical support and policy/procedure clarification and consultation on various types of initial claims, continued claims, and adjudication issue cases.
- Assist new claims center staff during onboarding and provide coaching and mentoring to staff of varying abilities regarding law, policy, and procedures.
- Work with the Enterprise Claims Center Manager to plan strategies and implement new approaches to the workload.
- Research potential solutions and make recommendations to improve processes and outcomes.
- Complete call monitoring and web notice reviews for intake staff, as well as Training Quality Reviews and Quality Reviews for adjudication staff.
- Review adjudication decisions for content, DOL requirements, law and policy, and ensure thorough fact-finding.
- Score content for local and federal requirements and provide continuous feedback on written determinations to adjudicators to ensure they meet the Federal Benefit Timeliness and Quality (BTQ) Standard.
- A combination of education and/or relevant experience equivalent to eight (8) years, which includes professional unemployment insurance claims processing and adjudication experience.
- OR: One (1) year of experience as a Benefits Specialist 1 or 2 (previously UIS 2, 3, or 4).
- Education to Experience Equivalences:
- Associate Degree = 2 years | Bachelor Degree = 4 years | Masters or Higher = 5 years
- Applicable degrees include:
- Social Science | Public or Business Administration | Or Related field
- Additional Requirement of Employment:
- Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
The State of Washington is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
