Administrative Support Specialist

20 hours ago

North Geelong, Victoria, Australia Chandler Macleod Full time
About the Role

This Administrative Support Specialist role is a fantastic opportunity to make a difference in the lives of Australians. As part of our team, you will be working closely with participants to resolve their matters and provide exceptional customer service.

About the Job:

  • You will be responsible for managing and resolving participant matters by actioning planning tasks as per the Agency Act.
  • Providing counter/reception support for the local office, including participant enquiries in the self-help kiosks and online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Managing the team shared email inbox, appointments, and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow-up is completed.
  • Receiving and recording complaints and other feedback in the Agency Business systems.

About You:

  • You will have excellent communication skills and be able to work effectively in a team.
  • You will possess strong customer service skills and be able to manage conflict and difficult/sensitive conversations.
  • You will have proficiency in Microsoft Suite (Excel, Word, Outlook, Teams) and be able to learn new systems and processes quickly.

Benefits:

  • A competitive hourly rate of $37.36 + Super.
  • Full-time hours Monday to Friday.
  • Geelong, Wendouree, or Berwick VIC locations.
  • Potential extension beyond the initial 31st December 2025 end date.

About Us:

Chandler Macleod is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from Aboriginal and Torres Strait Islander people, individuals with disability, and those from culturally and linguistically diverse backgrounds.

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