
NDIS Service Lead
4 days ago
The NDIS Manager plays a pivotal role in ensuring high-quality, person-centred services that align with the NDIS Practice Standards.
This position oversees the delivery of support coordination, plan management, intake and administration, and ensures compliance, financial viability, and a positive client experience.
- Key Responsibilities:
- Lead the intake process, service agreements, participant onboarding, and plan navigation.
- Ensure the effective and compliant delivery of support coordination and related services.
- Monitor service quality and participant outcomes aligned with their goals.
- Lead the response to incidents, complaints, and complex client issues.
- Maintain strong understanding of NDIS reforms and apply best practice models.
Strategic Leadership and Planning:
- Develop and implement strategic plans to drive business growth and improve service delivery.
- Identify opportunities for program expansion, partnerships, and innovation.
Team Management and Development:
- Manage, support, and supervise the NDIS team including Support Coordinators, Plan Managers, and Admin staff.
- Foster a collaborative and high-performance culture.
- Conduct regular supervision, goal setting, performance reviews, and professional development.
Qualifications and Experience:
- Demonstrated leadership experience in disability or community services.
- In-depth understanding of the NDIS framework, funding rules, and compliance.
- Proven ability in team management, supervision, and staff development.
- Tertiary qualification in disability, community services, social work, or related field.
- Experience working with multicultural or CALD communities.
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