Workplace Operations Manager

7 days ago


Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $120,000

**Key Responsibilities:**

  • Oversee Eligibility operations for a high-risk caseload of workers' compensation claims.
  • Ensure team members achieve performance and key results area (KRA) targets as set out under the business unit (BU) performance framework.
  • Utilise appropriate feedback to identify, oversee and foster an efficient, collaborative and effective customer-centric operating model.

**Job Summary:**

This role is responsible for managing a high-risk caseload of workers' compensation claims. The ideal candidate will have strong understanding of workers' compensation and/or insurance legislations, people management skills, and experience in Microsoft Office Suite products.

As a Team Leader, you will be responsible for overseeing eligibility operations, ensuring team members achieve performance and KRA targets, and fostering an efficient, collaborative and effective customer-centric operating model.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work collaboratively with stakeholders at all levels. They will also have a strong understanding of workers' compensation and/or insurance legislations, and experience in Microsoft Office Suite products.

We offer a vibrant, collaborative and innovative team culture, flexibility with opportunity to work from home when fully trained, and comprehensive learning and development support.

EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected.



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