
Workplace Operations Manager
7 days ago
**Key Responsibilities:**
- Oversee Eligibility operations for a high-risk caseload of workers' compensation claims.
- Ensure team members achieve performance and key results area (KRA) targets as set out under the business unit (BU) performance framework.
- Utilise appropriate feedback to identify, oversee and foster an efficient, collaborative and effective customer-centric operating model.
**Job Summary:**
This role is responsible for managing a high-risk caseload of workers' compensation claims. The ideal candidate will have strong understanding of workers' compensation and/or insurance legislations, people management skills, and experience in Microsoft Office Suite products.
As a Team Leader, you will be responsible for overseeing eligibility operations, ensuring team members achieve performance and KRA targets, and fostering an efficient, collaborative and effective customer-centric operating model.
The successful candidate will have excellent communication and interpersonal skills, with the ability to work collaboratively with stakeholders at all levels. They will also have a strong understanding of workers' compensation and/or insurance legislations, and experience in Microsoft Office Suite products.
We offer a vibrant, collaborative and innovative team culture, flexibility with opportunity to work from home when fully trained, and comprehensive learning and development support.
EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected.
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