Customer Service and Support Officer

1 week ago


Canberra, ACT, Australia ignite Full time

We are seeking a highly skilled Customer Service and Support Officer to join our team at Ignite. As a key member of our operations team, you will play a critical role in providing exceptional customer service and support to our clients in relation to travel documents.

The successful candidate will be responsible for:

  • Conducting customer interviews to gather information and resolve queries
  • Preparing and sorting evidence documents and attachments for travel document applications
  • Undertaking quality assurance checks of travel documents, including application forms, prior to and post-print
  • Issuing authentications, apostilles, and certificates of no impediment

To be successful in this role, you will possess:

  • Strong attention to detail and excellent customer service skills
  • Excellent communication and interpersonal skills

Additionally, you will be required to:

  • Meet the mandatory requirements of being an Australian citizen or holding a baseline clearance

We are looking for a dedicated and customer-focused individual who is passionate about delivering exceptional service and support. If you are a motivated and organized individual with a strong attention to detail, we encourage you to apply for this exciting opportunity.



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