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Customer Service Representative

2 months ago

Canberra, ACT, Australia Parliament of Australia Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Assistant. As a key member of our Parliament Shop team, you will be responsible for providing exceptional customer service to visitors and building occupants, promoting products, and supporting the strategic direction of the Parliamentary Engagement Branch.

Key Responsibilities
  • Provide high-quality customer service, answering enquiries, and promoting products
  • Support the Parliament Shop through point of sale transactions, gift wrapping, and other duties as required
  • Understand and support the strategic direction for the Parliamentary Engagement Branch
  • Participate in learning and professional development programs to enrich your knowledge and develop skills
  • Perform administrative tasks and other duties as required by the management team
Requirements
  • Current working with vulnerable people card
  • Ability to walk and stand on a range of surfaces
  • Willingness to work on a roster, including weekends, public holidays, and some after-hours work
  • Ability to wear a uniform
  • Medical clearance prior to commencing work
  • Baseline Vetting (Protected/Restricted) security clearance
About Us

We are a values-driven department, committed to building a diverse and inclusive workplace that reflects the community we serve. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds, and people with disability.

What We Offer
  • Competitive remuneration package
  • Flexible work arrangements
  • Ongoing opportunities for learning and development
  • Free secure underground parking
  • Free gym membership and access to recreational facilities
  • On-site childcare, banking services, post office, and value-for-money dining options