Client Success Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $432,000 - $720,000
Job Description

We are seeking a Customer Confidence Specialist to build strong relationships with our clients and provide them with the tools and support they need to thrive.

This role is part of our Sales and Customer Success team, where we work closely with customers to understand their needs and provide tailored solutions.

The ideal candidate has basic skills, good motivation, and the ability to learn. Typically, 1-2 years of experience is required.

Key responsibilities include:

  • Adoption and Success Management: Support customers in gaining value from our products/services, including check-ins, training, addressing blockers, and providing best practice advice.
  • Customer Advocacy and Feedback: Advocate for customers by providing feedback to internal teams on how to better meet customer needs.
  • Account Retention and Expansion: Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions.

Desired strengths include:

  • Service Orientation: Actively seeks and develops strategies to help key stakeholders.
  • Problem-Solving: Identifies problems and develops logical solutions that address the problems.
  • Collaboration: Works with others by being open, clear in communication, and listening to achieve goals.

At our organization, we value equal opportunities and do not discriminate based on non-merit factors.

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