IT Support Specialist

4 weeks ago


Bendigo, Victoria, Australia Michael Page Full time

Job Summary

We are seeking a skilled Desktop Support Consultant to join our team at Michael Page. As a Desktop Support Consultant, you will be responsible for providing first-line support for MS Teams and Authenticator related issues, walking the floor to identify and troubleshoot any problems, and assisting end-users with their queries related to these applications.

About the Role

This is a short-term assignment spanning over a few weeks to assist with the 'Go live' process. You will have the opportunity to work within a large and respected healthcare provider, with the chance to contribute to the healthcare technology sector.

Key Responsibilities

  • Providing technical support for MS Teams and Authenticator related issues
  • Identifying and troubleshooting problems on the floor
  • Assisting end-users with their queries
  • Documenting and escalating complex issues to the IT team
  • Maintaining confidentiality and following healthcare regulations
  • Providing excellent customer service to staff and patients

Requirements

  • A background or strong interest in IT, with the ability to troubleshoot hardware and software issues
  • Excellent communication skills, with the ability to explain complex issues in simple terms
  • A patient and empathetic approach, understanding the importance of customer service in a healthcare setting
  • A proactive attitude, with the ability to identify and resolve issues before they escalate
  • A strong commitment to maintaining patient and staff privacy and confidentiality

What's on Offer

  • This is a short-term assignment with opportunities to work in various locations across Melbourne
  • The chance to work within a large and respected healthcare provider


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