IT Support Specialist
4 weeks ago
Job Summary
We are seeking a skilled Desktop Support Consultant to join our team at Michael Page. As a Desktop Support Consultant, you will be responsible for providing first-line support for MS Teams and Authenticator related issues, walking the floor to identify and troubleshoot any problems, and assisting end-users with their queries related to these applications.
About the Role
This is a short-term assignment spanning over a few weeks to assist with the 'Go live' process. You will have the opportunity to work within a large and respected healthcare provider, with the chance to contribute to the healthcare technology sector.
Key Responsibilities
- Providing technical support for MS Teams and Authenticator related issues
- Identifying and troubleshooting problems on the floor
- Assisting end-users with their queries
- Documenting and escalating complex issues to the IT team
- Maintaining confidentiality and following healthcare regulations
- Providing excellent customer service to staff and patients
Requirements
- A background or strong interest in IT, with the ability to troubleshoot hardware and software issues
- Excellent communication skills, with the ability to explain complex issues in simple terms
- A patient and empathetic approach, understanding the importance of customer service in a healthcare setting
- A proactive attitude, with the ability to identify and resolve issues before they escalate
- A strong commitment to maintaining patient and staff privacy and confidentiality
What's on Offer
- This is a short-term assignment with opportunities to work in various locations across Melbourne
- The chance to work within a large and respected healthcare provider
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