Information Technology Support Specialist

5 days ago


NSW Sydney Western Sydney Nepean, Australia DEMAST PTY LTD Full time
Job Overview

The ICT Support Engineer at DEMASt PTY LTD plays a pivotal role in ensuring the smooth operation of our technology infrastructure. As a key member of our IT team, you will be responsible for developing and implementing support procedures, resolving complex system issues, and providing technical expertise to drive process improvements.

Key Responsibilities

• Respond promptly to incoming calls, helpdesk requests, and emails related to technology issues, providing timely and effective solutions to ensure minimal disruption to staff.

• Investigate and diagnose the root cause of incidents, escalating as needed to provide solutions that meet the highest standards of quality and efficiency.

• Implement solutions to resolve incidents with minimal downtime, utilizing your expertise to optimize system performance and user experience.

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, hardware, and software, ensuring seamless integration with our technology ecosystem.

• Develop and implement remote access solutions, including VPN and Terminal Services, to enhance collaboration and productivity.

• Maintain regular communication with staff to address their technical needs, fostering a culture of open dialogue and exceptional customer service.

• Provide remote and onsite maintenance and support for staff's end-user compute, ensuring rapid resolution of technical issues and minimizing downtime.

• Offer expert technical guidance and support to staff, empowering them to leverage technology effectively and efficiently.

• Maintain an accurate inventory of all hardware and equipment, ensuring compliance with organizational standards and best practices.

• Coordinate the management of server backups, guaranteeing data integrity and business continuity.

• Contribute to the development of IT operations, driving initiatives that promote efficiency and effectiveness across the organization.

• Provide critical support at the network level, encompassing WAN/LAN connectivity, routers, firewalls, and security measures, to safeguard our technology assets.

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