Technology Infrastructure Engineer

4 days ago


NSW Sydney Western Sydney Nepean, Australia DEMAST PTY LTD Full time
About the Role

DMEASt PTY LTD seeks an experienced ICT Support Engineer to join our dynamic IT team. As a key player in our technology infrastructure, you will be responsible for delivering high-quality support services to our staff, driving process improvements, and collaborating with cross-functional teams to achieve business objectives.

Responsibilities

• Provide exceptional support services to staff, addressing technical queries and resolving issues promptly and efficiently.

• Collaborate with colleagues to develop and implement innovative solutions, enhancing the overall technology experience.

• Troubleshoot and resolve complex system issues, leveraging your technical expertise to minimize downtime and maximize productivity.

• Configure and install end-user workstations, hardware, and software, ensuring seamless integration with our technology ecosystem.

• Develop and implement remote access solutions, optimizing collaboration and productivity across the organization.

• Foster a culture of open communication, maintaining regular interaction with staff to address their technical needs and concerns.

• Ensure the accuracy of hardware and equipment inventory, guaranteeing compliance with organizational standards and best practices.

• Manage server backups, ensuring data integrity and business continuity.

• Participate in IT operations, contributing to the development of initiatives that promote efficiency and effectiveness across the organization.

• Collaborate on network-level projects, including WAN/LAN connectivity, routers, firewalls, and security measures, to safeguard our technology assets.

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