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Information Technology Support Officer Level 1

1 month ago

Sydney, Australia Kelsian Group Full time

**ASX 200 listed company**

**Join the largest and rapidly growing integrated land, marine, tourism and public transport organisation**

**Access learning and development opportunities to grow your career as an IT specialist**

Kelsian Group Limited is looking for an enthusiastic and energetic individual to join their team as an

**Information Technology Support Officer Level 1**

**About The Role**

Working across multiple sites throughout their region, the **IT Support Officer Level 1**will provide front-line support and maintenance of the organisation’s operations of technology services and will be required to provide first level support to internal customers.

This varied role includes, but is not limited to:

- Monitoring and responding to requests received via the IT Service Management Systems and telephone service.
- Management and administration of user accounts and identities.
- Assist with the configuration and deployment of equipment including laptops, PC's and associated equipment, mobile devices, and printers.
- Work collaboratively with colleagues in other teams to ensure that service requests are resolved in a timely and efficient manner.
- Participate in the IT on-call support roster.

Allowances, resources and tools will be provided to support these requirements.

**About You**

You will have working experience in an IT Service Desk role and will have basic support skills with technologies including Microsoft Office 365, Active Directory and the administration and support of a Windows 10/11 environment. You will be someone who prides themselves on providing excellent customer service to colleagues and stakeholders across the organisation.

To be successful in this role you will possess the following characteristics and experience:

- Possess excellent customer service skills
- Effective verbal and written communication
- Possess excellent attention to detail
- Possess excellent problem-solving abilities
- Be comfortable communicating across all levels of the organisation
- Ability to both follow and develop processes
- Industry certification in relevant Microsoft technologies (desirable)
- Hold an ITIL Foundations Certificate (desirable)
- Have experience with Active Directory, Office 365 and the administration and support of a Windows 10/11 environment (desirable)
- Have a current, unrestricted driver's licence and reliable vehicle to travel to provide site-based support
- Be available to provide after hours and public holiday support based on the IT on-call support schedule

If this sounds like you then please click **APPLY**now

**Applications close 5pm, Friday 31 January 2025