Front Office Lead Position

2 weeks ago


Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $123,000
Job Title

Guest Services Manager Role
We are seeking a skilled and charismatic Guest Services Manager to lead our front office and guest services team with inspiration and vision.


Responsibilities:
  • Provide inspiring leadership to the front office and guest services team
  • Resolve guest issues with empathy, urgency, and professionalism
  • Maintain high visibility in public areas during peak times
  • Collaborate across departments for seamless operations
  • Monitor service standards and coach team members for continuous improvement
  • Support payroll, scheduling, and administrative processes
  • Implement guest recognition programs and service recovery plans
  • Conduct training and support team development
  • Uphold property policies and ensure fair, consistent application
  • Assist with front desk duties during high-demand periods
  • Respond to emergencies and follow safety protocols

Qualifications:
  • Experience in guest services
  • Strong leadership and communication skills
  • Calm under pressure
  • Solutions-focused mindset
  • NNSW RSA certification
  • Full working rights in Australia

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