Service Delivery Manager
4 weeks ago
About the Role
The Service Delivery Manager partners with technology functions and line-of-business leaders to deliver service management support using the ITIL methodology framework in an agile environment. This role is accountable for providing incident, problem, change, service request, and knowledge management along with Disaster Recovery for Pepper Australia and Manila.
Key Responsibilities:
- Incident management aims to restore normal service operation as quickly as possible and minimise the adverse effect on business operations.
- Change management ensures standardised methods and procedures are used for efficient handling of all changes.
- Problem management resolves the root causes of incidents and minimises their impact, preventing recurrence.
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Service Delivery Operations Manager
4 weeks ago
North Sydney Council, Australia Pepper Financial Services Group Full timeThe Service Delivery Operations Manager plays a pivotal role in driving the delivery of service management support across Pepper Australia and Manila. Leveraging ITIL methodology and agile technology, this position is responsible for providing incident, problem, change, service request, and knowledge management services. Disaster Recovery is also under their...
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Service Delivery Operations Manager
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Service Delivery Operations Manager
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Service Delivery Operations Manager
4 weeks ago
North Sydney Council, Australia Pepper Financial Services Group Full timeOverviewPepper Financial Services Group is a leading company in the financial industry, and we're seeking an experienced Service Delivery Operations Manager to join our team.This role will be responsible for delivering service management support using the ITIL methodology framework and agile technology environment.We offer a competitive salary range of...
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