Service Delivery Manager

4 weeks ago


North Sydney Council, Australia Pepper Financial Services Group Full time

About the Role

The Service Delivery Manager partners with technology functions and line-of-business leaders to deliver service management support using the ITIL methodology framework in an agile environment. This role is accountable for providing incident, problem, change, service request, and knowledge management along with Disaster Recovery for Pepper Australia and Manila.

Key Responsibilities:

  • Incident management aims to restore normal service operation as quickly as possible and minimise the adverse effect on business operations.
  • Change management ensures standardised methods and procedures are used for efficient handling of all changes.
  • Problem management resolves the root causes of incidents and minimises their impact, preventing recurrence.


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