Service Delivery Operations Manager

2 weeks ago

North Sydney Council, Australia Pacific National Full time
About the Role

We are seeking a dynamic Service Delivery Operations Manager to join our team at Pacific National. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services.

Key Responsibilities:

  • Act as the first point of contact for all stakeholders, including train crew, network, maintenance, and operations teams.
  • Enter detailed and quality data into our transport and labour management systems.
  • DIRECT the movement of our crews across the area to minimize travel time and ensure minimal delay to our services.
  • Identify incidents and events that may cause disruptions to our services and find the most efficient solutions to manage them.
  • Provide exceptional customer service, building strong relationships with internal and external customers.

About You

We are looking for a candidate with a positive outlook, a keen desire to enter the rail industry, and a willingness to absorb comprehensive training and knowledge. Ideal applicants will be team players with a solid customer-focused background and experience in problem-solving under pressure.

Requirements

  • Flexibility to work a rotating 12-hour shift pattern.
  • Excellent communication skills, with the ability to communicate effectively using multiple mediums.
  • Intermediate level computer skills, with experience in transport or labour management systems an advantage.
  • Ability to operate effectively in a team environment.
  • Confidence to review and assess information, making appropriate decisions when necessary.

Benefits

We offer a competitive salary package, including a base salary of $80,000 - $100,000 per annum, depending on experience. We are proud to be a WORK180 Endorsed Employer for women and offer a range of benefits and policies to support our employees.

Company Culture

We value our employees and strive to create a positive and inclusive work environment. Our company values include Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. We believe these values help us achieve strong connections with everyone we work with and motivate us to do our best work.

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