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Customer Service Representative

2 months ago


Adelaide, South Australia TSA Group Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients across Australia.

Key Responsibilities

  • Answer inbound calls from customers, representing and promoting a wide range of Telstra products and services.
  • Provide expert advice tailored to customer needs and lifestyles.
  • Use effective communication skills to empathize with and understand customers.
  • Confidently de-escalate any customer grievances.
  • Be flexible with hours to ensure we're there when our customers need us.

What We're Looking For

  • Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
  • Strong computer literacy and multi-tasking abilities.
  • Self-motivation and a desire to push yourself to new heights.
  • Openness to learning new skills, implementing them, and celebrating your successes.
  • Resilience and the ability to perform at your best.
  • A solution-oriented mindset, always ready to resolve problems.
  • A fixed internet connection and a suitable work-from-home setup.
  • Availability to work Monday - Saturday, 7:30 am - 6:30 pm schedule

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Uncapped commissions paid fortnightly.
  • Yearly retention bonuses, awards, prizes, and discounts on health insurance, gym memberships, and more.
  • Regular social gatherings, ongoing professional development, career progression, and comprehensive training.
  • Work-Life Balance: After three months, and once you've mastered our training, work from home two days per week.

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application. Our recruitment team will be in touch soon to discuss your qualifications and experience.