Improving Operational Efficiency

3 days ago

Sydney, New South Wales, Australia beBeeAutomation Full time $90,000 - $120,000
Business Operations Specialist Opportunity

We are seeking a skilled Business Operations Specialist to join our team and drive process improvements across the customer journey. The ideal candidate will have experience in customer service automation, CRM optimization, and process mapping.

This role is perfect for someone who is passionate about driving change and making an impact. You will work closely with cross-functional teams to execute strategic and feature improvements, manage projects, oversee staff training, and monitor performance.

  • Develop and implement process improvements that enhance customer experience and drive business efficiency
  • Collaborate with stakeholders to identify operational pain points and opportunities for technology/automation adoption
  • Provide operational system support and maintenance, ensuring seamless day-to-day operations
  • Analyze data to measure the impact and success of implemented changes
  • Design and maintain end-to-end process maps to ensure clarity and alignment
  • Support the Offshore QA team as a Team Lead, providing guidance and leadership
  • Utilize expertise in automation, CRM, telephony, and reporting tools to drive results

As a Business Operations Specialist, you will have the opportunity to work on high-impact projects, develop your skills, and contribute to the company's growth and success. If you are a motivated and detail-oriented professional looking for a challenging role, please consider applying.

What We Offer
  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive compensation package
  • Flexible work arrangements and remote work options
  • Access to cutting-edge technologies and tools
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Business Development

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