Operational Efficiency Expert

We are seeking a dedicated Business Development Specialist to oversee all system-related activities and drive initiatives to enhance operational efficiency and effectiveness.

Based at Macquarie Park, this is a full-time maximum-term contract for 6 months (with view to extend). Flexible work arrangements on offer.

• Operational Performance Support:Enable operational teams to effectively manage client relationships, meet growth objectives, and address operational matters through insightful reporting and continuous improvement recommendations.
• Data Analysis and Preparation:Conduct thorough data analysis and preparation in response to business stakeholder requests, ensuring data accuracy and insights that inform strategic decisions.
• Requirements Gathering and Documentation:Collaborate with user groups to identify business needs and potential solutions, gather project data, and produce comprehensive documentation covering requirements, design specifications, and solution configurations.
• Business Process Improvement:Support the development, mapping, testing, and configuration of business systems by identifying opportunities for continuous process improvement and implementing supporting policies, processes, and technologies for optimal efficiency.
• Continuous Improvement Culture:Promote and maintain a culture of continuous improvement by reviewing and refining processes and systems across AAH, driving initiatives that enhance operational effectiveness.
• Change Management:Ensure all changes to business processes are supported by appropriate change management activities, in line with Anglicare's PROSCI change management framework, engaging change resources as needed and supporting managers through transitions.
• Post-Implementation Review and Optimisation:Evaluate the success of implemented solutions by gathering feedback, identifying remedial actions where required, and collaborating with relevant stakeholders to ensure initiatives achieve their intended outcomes.
• Stakeholder Relationship Management:Maintain strong working relationships with key internal and external stakeholders to ensure alignment and successful delivery of projects and improvement initiatives.

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field is preferred.
• Proficiency in Microsoft 365 including Power BI.
• Expertise in Microsoft Power Platform – Dynamics, Power Apps, and Power Automate.
• Microsoft certifications (e.g., Dynamics 365 Functional Consultant, Power Platform App Maker) are preferred.
• Prior experience in hybrid roles or fast-paced, multi-functional environments.
• Business process mapping and improvement capabilities.
• Ability to translate complex business requirements into technical solutions.
• Excellent data analysis and interpretation skills.
• Experience working in Agile/Scrum and/or Waterfall environments.
• Ability to manage multiple priorities and work cross-functionally with teams.

We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally.

We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family.

Staff Rewards - Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more.

Salary Packaging - Pay less tax on your income and increase your take-home pay With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free.

Employee Assistance Program - At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it.