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Customer Experience Liaison
2 months ago
About Us
At ABN Group, we're a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria.
We're a family of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.
The Role
As a Customer Experience Coordinator, you will provide exceptional customer service to our valuable customers throughout their building journey. You will be their first point of contact, fielding their queries and providing regular updates.
Key Responsibilities:
- Guide and support our customers, ensuring they are well-informed throughout each stage of their building journey
- Handle and respond to all customer queries positively and efficiently
- Liaise with internal stakeholders to seek information for customer queries and updates
- Ensure accuracy of all documentation and progress information is up to date
- Manage time frames throughout the customer building journey
- Work towards individual and team KPIs
- Coordinate required customer meetings with relevant stakeholders
You
Are you a collaborative team player with a positive attitude and a passion for providing an amazing customer experience? If so, we'd love to hear from you.
Our Coordinators have a natural ability to build great relationships with our customers and guide them through their building journey. You will need to be resilient, empathetic, and an effective communicator to ensure our customers are heard and they are kept well-informed.
Experience working in residential construction would be highly desirable, however we can teach you everything you need to know through your onboarding over the first couple of months. Working in Customer Experience can be fast-paced at times, so your organisational and time management skills will need to be top-notch.
Why ABN?
We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive.
Our employee benefits include:
- In-House Discounts: Exclusive discounts to enjoy
- Flexibility: Work arrangements tailored to support your work-life balance
- Career Growth: Opportunities to elevate your career within a thriving organization
- Wellness Focus: Dedicated programs to nurture your well-being
- Health Coverage: Access discounted private health insurance
- Parental Leave: Paid leave for both primary and non-primary carers
What's Next?
Apply now if who we are resonates with you and you think you have what it takes to fill this exciting role.
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