Strategic Client Advocate

6 days ago

Melbourne, Victoria, Australia beBeeClientSuccess Full time $150,000 - $180,000
Client Success Specialist

We are seeking an experienced Client Success Specialist to play a pivotal role in maintaining and growing our clients across ANZ. This key position will advise and guide a wide variety of clients who are using Experian products, from the point of sale onward.

Key Responsibilities:
  • Maintain high levels of customer satisfaction and retention through proactive engagement and strategic planning.
  • Lead and support Client Success Events & Round Tables in collaboration with Sales, Product, and Consulting teams.
  • Develop trusted advisor relationships with clients, driving adoption of Experian solutions and ensuring client success.
  • Promote and track sales teams supporting other data management clients.
  • Design, set up, and run operating rhythms with Marketing Services clients to increase usage and adoption.
Requirements:
  • Proven experience in client-facing roles, with a strong understanding of data-driven decision making.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Strong analytical and problem-solving skills, with the ability to identify and address client needs.
  • Proficiency in using CRM platforms (such as Salesforce) and Microsoft Office (PowerPoint and Excel).
  • Experience working in an agency, client, or mar tech organization on marketing campaigns and strategy.
What We Offer:
  • Competitive compensation package and bonus/commission plan.
  • Novated leasing and salary packaging.
  • Great benefits including Experian shares discount and wellness program.
  • Flexible work environment, hybrid model.
  • Flexible time off including volunteer time off, personal leaves, and paid holidays.

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