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Incident Resolution Specialist

2 months ago

Brisbane, Queensland, Australia Talentpath Full time
About the Role

We are seeking a highly organized and detail-oriented Incident Support Coordinator to join our team at Talentpath. As an Incident Support Coordinator, you will play a critical role in ensuring the smooth operation of our childcare services by investigating and resolving incidents that occur within our network of providers.

Key Responsibilities:

  • Investigate incidents that have occurred within our childcare settings, ensuring all information is accurately recorded and reported in accordance with legal guidelines.
  • Liaise with internal stakeholders to gather information and ensure all necessary documentation is completed.
  • Utilize administrative skills to accurately input information into the Government portal, ensuring compliance with state regulations.

Requirements:

  • Experience working within an early years setting, preferably in a support or regulatory role.
  • Early years qualification.
  • Strong attention to detail and excellent verbal and written communication skills.
  • Ability to work well under pressure and prioritize tasks effectively.

What We Offer:

  • A supportive team environment with opportunities for career development.
  • A hybrid working policy, allowing for a healthy work-life balance.
  • Access to professional development opportunities to enhance your skills and knowledge.